Terms and conditions

Who operates Elf Mailroom

Business name

Webz Australia

Business address

Level 17, 31 Queen Street, Melbourne VIC 3000, Australia

Country of establishment

Australia

Support and privacy contact

support@elfmailroom.com

ABN

28 921 782 435

Contact us with your order reference where relevant. Do not send card details or extra sensitive information about a child.

Who may order

You must be an adult able to enter a purchase contract and have authority to provide the child’s information. Please check names, language and supplied details before paying. Do not submit unlawful, abusive or sensitive content or information you are not entitled to share.

What you buy and what it costs

One order covers one personalised Santa letter in the chosen design and language, as a downloadable PDF. The displayed price is US$3.99 for one letter, paid once through Stripe, with no subscription. Confirm the final amount and currency at checkout. Your bank may apply its own currency-conversion charges. Printing materials, a printer and postal delivery are not included.

Generation, review and delivery

After confirmed payment, AI generates the letter using your details. You receive a private page to review it, request included changes, accept the current version and download the PDF. The current offer includes five rewrite requests. Email links and accepted PDFs are sent when email delivery is enabled. Generation or email may be delayed or fail; contact support if your paid letter is unavailable. The letters are fictional entertainment; AI may make mistakes and wording is not guaranteed to be exclusive. Read the letter before sharing it with a child.

Using and keeping your PDF

You need a compatible browser, internet access and a PDF reader; printing requires your own printer or print service. Save the accepted PDF to your own device. Keep your private purchase link confidential because anyone with it can access and revise the letter. We provide the letter for personal and family use, including printing it as a gift, not resale of the service or artwork.

Cancellations and refunds

There is nothing physical to return. Your cancellation and refund rights depend on applicable law. Where the EU/EEA distance-contract withdrawal right applies, the usual period is 14 days from conclusion of the contract, subject to applicable rules. This checkout does not ask you to waive that right: payment, requesting generation, accepting the wording or downloading the PDF is not treated by us as a waiver. Notify the support contact above with a clear statement and your order reference if you wish to withdraw. Where withdrawal is valid, we refund the amount due using the original payment method, without undue delay and within the applicable legal deadline (normally 14 days after notice for EU withdrawal). No physical return is required. We do not impose a blanket “no refunds for digital goods” rule.

Faulty or undelivered letters

If the PDF cannot be accessed, is materially different from what was purchased, or otherwise fails applicable legal standards, contact support. You may be entitled to supply, correction, a price reduction or a refund under applicable law. The included rewrites do not replace these rights, and using all rewrites or accepting a version does not remove statutory remedies. Outside mandatory cancellation rights, contact us with the problem so we can assess it; no additional automatic change-of-mind guarantee is promised.

Support, disputes and changes

Send purchase, cancellation and complaint requests to the support contact above. These terms do not exclude mandatory consumer protections, statutory remedies or rights to bring a claim in a court available under applicable law. The version accepted at checkout applies to that purchase; later updates do not retrospectively remove your rights.

Australian Consumer Law

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. If a consumer guarantee is not met, the remedy depends on the nature and seriousness of the failure. A major failure may entitle you to choose a refund or replacement for goods, or cancellation and a refund for a service, and compensation for reasonably foreseeable loss where the law provides it. For a non-major failure, we may first provide an appropriate fix within a reasonable time. Simply changing your mind does not generally create a refund right under Australian Consumer Law. Any mandatory rights that apply in another country are also preserved.

Worldwide digital orders

Webz Australia is based in Australia and offers digital letters to customers worldwide, subject to payment availability and applicable legal restrictions. The price is US$3.99 per letter, charged in US dollars; your bank or payment provider may apply currency conversion or fees. Letters are available in English, German, Spanish, French and Polish. Your purchase is a PDF to download and print yourself; no physical letter is posted. Mandatory consumer protections that apply in your country remain available, including applicable cancellation and refund rights described above.

Six-month access and deletion

Your child’s details, letter versions, rewrite instructions and PDFs are available for six calendar months after payment. Download and save your PDF before then. At expiry, the private link stops working and this content is automatically deleted from our active database within one minute, or when the service next starts after downtime. Unpaid orders expire six months after creation. Separate purchase and accounting records may be retained for legal obligations. This does not delete copies you downloaded, received by email, or that providers retain under their own policies. Backup and log retention is described separately below.

Example cancellation message

I wish to withdraw from my purchase of a digital Santa letter. Order reference: ____. Purchase date: ____. Purchaser name and email: ____. Date of this notice: ____. Send this to the support contact above; using this wording is optional.